9xbd FAQ — All Your Questions Answered

Per 9xbd's policy, each person may only hold one account. Creating multiple accounts from the same mobile number or device may result in all accounts being suspended. This rule is strictly enforced to prevent bonus abuse.

On the Login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The whole process takes about 2 minutes. If you run into any issues, email support@9xbd.app.

KYC is not required for regular play. However, identity verification may be needed for large withdrawals or certain bonus claims. Simply upload a photo of your NID or passport to complete verification. Approval is typically granted within 24 hours.

Some profile changes after registration may require assistance from the support team. Usernames can only be changed in limited cases, but your email and contact details can be updated from Profile Settings. To change your mobile number, contact support@9xbd.app.

Deposit methods are one of the most frequently asked questions in the 9xbd FAQ. You can deposit via bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. All mobile banking methods reflect your balance instantly. Bank transfers may take 1–3 hours to process.

The minimum deposit at 9xbd is just BDT 200, making it easy for new players to get started. The maximum single deposit limit may vary depending on the payment method.

Mobile banking withdrawals (bKash/Nagad/Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take up to 24 hours. Withdrawals made between midnight and 6 AM are processed the following morning. As long as there is no suspicious activity on your account, payments are guaranteed on time.

First, wait 30 minutes — most cases resolve automatically. If your balance still hasn't updated, email support@9xbd.app with your transaction ID and a screenshot. Issues are typically resolved within 2–4 hours.

9xbd does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees, which are beyond 9xbd's control. Daily withdrawal limits vary depending on your account tier.

A welcome bonus is automatically credited when you open a new account and make your first deposit. You can receive up to 100% on your first deposit. No bonus code is needed — simply register and deposit. For full terms and conditions, View here।

Each bonus comes with its own wagering requirements. Typically, you need to wager the bonus amount a set number of times before you can withdraw. Full terms are available in the Bonus section of your dashboard or on the Terms & Conditions page. Please read the terms carefully before claiming any bonus.

9xbd offers weekly cashback to regular players. A portion of your net losses during a set period is returned as cashback, credited directly to your wallet, and usually subject to lower wagering requirements. For more details, Rewards page.

9xbd voucher codes are distributed via social media, promotional emails, and partner channels. Enter the code in the designated field during deposit and the bonus will be credited automatically. on the Voucher page View the latest offers.

9xbd offers betting on over 30 sports, including cricket, football, kabaddi, tennis, and basketball. With the live betting option, you can also place bets in real time on matches that are already underway. In the Sports section See all options.

In 9xbd jackpot games, a small portion of every bet contributes to a shared prize pool. When someone wins, they receive the entire accumulated jackpot in one payout. The jackpot can sometimes run into tens of millions of BDT. on the Jackpot page View details.

The High Roller section is designed for players who prefer placing large bets. It features significantly higher betting limits, exclusive tables, and special offers. All registered users can access this section, provided they have sufficient balance. on the High Roller page Learn more.

If your connection drops during a live game, the 9xbd system automatically saves your game state. Once you reconnect, you can pick up right where you left off. For Sports Betting, any bets placed before the disconnection remain valid.

Yes, 9xbd keeps all your information protected with 256-bit SSL encryption. We never sell or share your personal data with third parties. For more details, please refer to our Privacy Policy read here.

Go to Profile Settings → Security → Two-Factor Authentication and enable it. You'll receive an OTP on your mobile each time you log in. With 2FA active, no one can access your account even if they know your password. 9xbd strongly recommends all users keep 2FA enabled.

Email support@9xbd.app or reach out via live chat immediately. The support team will temporarily suspend your account and launch an investigation. Make sure to change your mobile banking password at the same time. Reporting quickly helps minimize any potential losses.

The official 9xbd Android APK is available on our Download page available for download. If you can't find it on the Google Play Store, download it directly from our website. Never download APKs from unknown sources — only use the official 9xbd.app website.

On Android, you'll need to allow installation from unknown sources. Go to Settings → Security → Unknown Sources and enable it, then install the APK. You can turn the setting back off after installation for added security. iOS users can access the site directly through their mobile browser.

New updates include security improvements and new features, so keeping the app up to date is recommended. That said, most features will still work on older versions. When you open the app and see an update notification, Download page Download the latest version from

Enabling biometric lock (fingerprint/Face ID) in the app prevents anyone else from accessing your account from your phone. If your phone is lost or stolen, contact support@9xbd.app right away to secure your account.